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Frequently Asked Questions (FAQ)

You can get a website builder, an order fulfillment and 3rd party delivery services for only P898 monthly (+VAT).
Cloudshop has years of e-commerce expertise. The team that built McDonald’s online delivery service is the same organization behind Cloudshop. We aim to provide a budget friendly e-commerce to SMEs to provide an automated system and save you the everyday order transaction hassle. We want every business owner to be more efficient and become more successful like McDonald’s.

We understand that you are used to the system as every SME owner starts with one man team but how many minutes does it take for you to talk to the customer, send payment details, wait for the proof of payment and book a rider for delivery? For multiple orders, how do you manage your time?

With Cloudshop, we are providing you hassle free solutions. Imagine how easy it can be to just prepare and wait for the orders to arrive to your customers. All you have to do is put in the website link to your social media platforms so they will be directed on how to order. The e-commerce website will give you business legitimacy and customer friendly payment transaction portal.

Cloudshop is here to help you manage your business.

You are exactly what we are looking for. We would like to help small business owners to grow profit by using an automated system so you can focus more on your business products. Of course, there will be few adjustments to be made at first. But once Cloudshop has been stimulated, we can make everything easier and faster.

We will have to charge you with the remaining contract price of 1 year, this will cover our website design, development and reservation of services that we have done with our system.

This is okay, but your website and subdomain will be deactivated.

Yes, you can request a free trial from us.

You can actually add more users with an additional fee. Cloudshop intends to keep your data and system secured. The lesser the users, the more it will be easier to track the changes as you will only be assigning the access to limited people.
Yes, we will assign you one of our Sales associates to assist you. For custom features that require coding, this is billed separately.

This is okay, we can help you with that but an additional fee is required. Domain names are usually expensive 

Yes, Merchants or Subscribers are given access to their EWS and OFS. 

Complaints can be logged in through Lalamove’s chat support available via web or mobile app. 

The customer will receive payment confirmation within 10-60 seconds as it usually does in every transaction online. The customer will then and there receive if the payment failed and can try again.

Cloudshop support team can handle complaints via online ticketing.

It will automatically be assigned to another rider.

We can help our Merchants through this proactive escalation process which is internal to us. 

  1. Forward Order number to Xendit Customer Service 
  2. Chat support (Mobile app in Lalamove) 
  3. Viber GC (Cloudshop and Lalamove) 

We can help our Merchants through this proactive escalation process which is internal to us. 

  1. Forward Order number to Xendit Customer Service 
  2. Chat support (Mobile app in Lalamove) 
  3. Viber GC (Cloudshop and Lalamove) 

We can help our Merchants through this proactive escalation process which is internal to us. 

  1. Forward Order number to Xendit Customer Service 
  2. Chat support (Mobile app in Lalamove) 
  3. Viber GC (Cloudshop and Lalamove) 
As of now, we can help our Merchant within office hours, and can be logged through our Support ticketing system online.
This will automatically be computed and billed through our Billing Admin and Ticketing (BAT) which is connected through our Merchant Admin Portal (MAP).
Lalamove liability is limited upon pick up and delivery of goods only.

Individuals: 

  • 1 Primary ID or 2 Secondary IDs 
  • Bankbook (Individual Name) 
  • Selfie with ID  

Sole Proprietorship: 

  • 1 Primary ID or 2 Secondary IDs 
  • Bankbook (Individual Name/Business Name) 
  • DTI Registration 
  • Secondary License if applicable  

Partnerships: 

  • 1 Primary ID or 2 Secondary IDs 
  • Bankbook (Partnership’s Business Name) 
  • SEC Certification of Registration 
  • Articles of Partnership 
  • Secondary License if applicable 
  • Partnership Certificate 
  • BIR 2303 

 

Corporations: 

  • 1 Primary ID or 2 Secondary IDs 
  • Bankbook (Corporation Name) 
  • SEC Certification of Registration 
  • Articles of Partnership 
  • Secondary License if applicable 
  • Notarized Secretary’s Certificate 
  • Most Recent GIS 
  • BIR 2302 
Billed and receipt is separate.

A domain and a subdomain are both parts of a website’s address (URL), but they serve different purposes and have different structures:

  1. Domain: A domain is the main part of a website’s address and typically consists of two main parts: the domain name and the top-level domain (TLD). For example, in the URL “www.example.com,” “example” is the domain name, and “.com” is the TLD. The domain name is unique to the website and often reflects the website’s brand or identity. Domains are registered through domain registrars and must be unique to avoid conflicts with other websites.

  2. Subdomain: A subdomain is a part of a larger domain and precedes the main domain name. It allows website owners to create separate sections or divisions within their main website, each with its own unique content or functionality. Subdomains are often used to organize content, create separate web applications, or provide different language versions of a website. For example, in the URL “blog.example.com,” “blog” is the subdomain.